1.
Butterfly Customer Capturing the Loyalty of Today's Elusive Customer
by Pajunen, O'Dell, Pajunen, J...
ISBN: 9780471645184
List Price: $24.95
2.
The Butterfly Customer: Capturing the Loyalty of Today's Elusive Customer
by O'Dell, Susan M., Pajunen, ...
ISBN: 9780471641971
List Price: $34.95